Businesses need to ensure that they have measures in place that will accurately capture customer and staff details.
It makes the check in seamless by sending accurate customer information directly to Service NSW. This means the data does not have to be stored by the business and it is readily available for NSW Health to access if it becomes necessary.
COVID Safe Check-in is available to all businesses in NSW and is provided as part of the COVID Safe registration pack.
Registered businesses and organisations can also access or recover QR codes from their business resources page. The resources also include the online concierge check-in form and COVID Safe signage and posters.
When a customer arrives at a venue, they scan the QR code with their smartphone.
Customers who have the Service NSW app installed will be taken to the check in. Customers who don’t have the Service NSW app installed will get two options:
download the Service NSW app, create an account and check in
check in using an online form.
A staff member may check the successful sign in on the customer’s phone.
Setting up your own QR code check in
Businesses can find their own QR code guest registration service by searching online or asking their IT services provider for advice. Read the terms and conditions carefully, paying particular attention to:
pricing and payment details
length of contract and how to cancel the service
how the data is stored and how you can access it when required – data must be stored securely onshore in Australia
Sign up with a service and download the unique QR code.
Display the code at the entrance to the venue so customers can access it easily. A staff member or COVID-19 Safe Hygiene Marshal should be nearby to assist customers and confirm they have checked in.
If any customers are unable to use the QR code, businesses should have an alternative check in method available, such as an SMS service or the online check-in form provided as part of business resources for COVID Safe registered businesses.
We would like to reiterate the current advice from NSW Health regarding hygiene and cleaning:
Adopt good hand hygiene practices.
Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.
Consider modifying religious rites or rituals to avoid direct contact where practical. Where this is not practical, ensure hands are washed before and after each interaction with soap and water or hand sanitiser.
Avoid sharing books, drinking cups or other shared objects used during the service such as collection plates. Also consider putting barriers around frequently touched objects of worship, such as shrines, relics or fonts, to prevent people frequently touching these.
Clean frequently used indoor hard surface areas (including children’s play areas) at least daily with detergent or disinfectant. Clean frequently touched areas and surfaces several times per day.
Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturer’s instructions.
Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Detailed health advice for places of worship including a checklist and COVID-19 safety plan can be found here.